Working with Onyx
A focused project, a coordinated program or ongoing leadership. We agree the scope together and make the responsibilities clear before work begins.
01 / A focused starting point
Clarify the customer, sharpen the offer and build a sales story your team can use.
What you leave withA customer and positioning brief, priority sales materials and a practical growth plan.
Explore the approach02 / A focused starting point
Improve one important workflow from opportunity to customer handoff.
What you leave withA tested workflow, useful tools, trained users and a clear operational owner.
Explore the approach03 / A focused starting point
Put an appropriate tool to work on a valuable task and help people use it well.
What you leave withA working use case, quality checks, role-based practice and a manager-owned adoption plan.
Explore the approachFrom conversation to handoff
You bring the business context and the right reviewers. We bring a defined team, an agreed plan and work you can put to use.
Clarify the priority, what you use today, who is involved and whether Onyx is a fit. A paid assessment is optional when the scope genuinely needs investigation.
Review deliverables, responsibilities, timing, inputs, fees and the approval process. Onsite needs and third-party costs are identified before a commitment.
Work through agreed milestones with your specialists and users. Review content, test systems or practice tasks before the final handoff.
Receive the agreed editable assets or systems, guidance and a clear owner. Continue with a separate support arrangement only when there is a useful recurring job.
When the work continues
Choose support around a recurring need—not an unlimited promise. We agree capacity, review cadence, response expectations and what requires a new scope.
Senior direction for priorities, people and marketing performance.
A defined operating rhythm for pipeline reviews, account actions and workflow upkeep.
Keep approved tools, knowledge and working practices useful as the business changes.
You do not need a finished project plan to have a useful conversation. Share the business problem without sending sensitive customer records.
Your engagement names the lead, specialist responsibilities and client reviewers. Your team retains the decisions that require its business or technical authority.
The proposal records the fee and payment schedule. Software, hosting, advertising, travel and other outside costs are identified separately where relevant.
Content approval, campaign launch and production-system changes have explicit review points. We agree access and permitted data use before work begins.
Let’s talk
A clearer offer. A stronger sales process. A team ready to work differently. Start with one priority and a defined next step.